Your reputation is everything! What are your customers saying about you? Studies have shown that consumers are just as likely to trust online reviews as reviews from friends and family. Managing the reputation of your business is critical to attracting new customers and retaining them. Even the best businesses can get an undeserved negative review. Be proactive so that the good reviews outweigh the bad.
Managing your reputation is not just putting out fires, but getting great reviews for the products or services you provide. We can provide you with the tools to both gather and display great reviews on your website, as well as direct happy customers to share their reviews on sites like Google+, Yelp, and Facebook. We also provide the opportunity for unhappy customers to leave feedback so your staff can connect with them in order to correct a problem before negative reviews get posted online.
We will proactively help find reviews of your business online. When we find negative reviews we'll help you reach out or respond online. When we find positive reviews, you'll have the option to reward customers who left you a glowing review. Sometimes not responding at all, or even knowing they exist, can be the worst thing you can do.
Happy customers who love doing business with you, are more likely generate buzz with people they know. Give them even more reasons to be happy! We can help you establish a reward system or loyalty program that incentivizes them to share their experience and keep coming back.